Q&A-Honey Key

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常見問題Q&A

Honey Key購物流程說明

Q:訂單成立後，是否可取消或更改訂單數量及商品？

1.訂單送出後如需修改訂單、更改選購商品或數量，請您來電告知客服人員您的訂購單編號，即可為您刪除此筆訂單後另外訂購一筆新的訂單。

2.本網站促銷產品均以限量發售，售完為止不另行補貨。

Q:如何查詢目前訂單的處理情況

請於官網右上角點選登入會員後，可於訂單查詢中查詢您的訂單處理狀態。

Q:如何計算7天鑑賞期

根據消費者保護法之規定，消費者享有商品到貨的七日鑑賞期權益，是由您收到商品並完成簽收取件的隔日開始計算至第7日止。

若您完成簽收的時間為5/20日，七天鑑賞期為5/20-5/27。
因此您若欲辦理退貨請於「5/27日AM12:00前」來電告知您的狀況，並請mail提供貨況之照片,以便客服人員協助您辦理退貨。

Honey Key shopping process description

Q: After the order is established, can the order quantity and products be cancelled or changed?
1. After the order is sent, if you need to modify the order, change the purchased goods or the quantity, please call the customer service staff to inform your order number, and you can delete this order and order a new order.
2. The promotional products on this website are all sold in limited quantities and will not be replenished until they are sold out.

Q: How to check the processing status of the current order

Please click Login Member in the upper right corner of the official website, you can check your order processing status in the order query.

Q: How to calculate the 7-day appreciation period

According to the provisions of the Consumer Protection Law, consumers enjoy the seven-day appreciation period of goods arrival, which is calculated from the next day after you receive the goods and complete the receipt of the goods to the 7th day.

If you complete the receipt on 5/20, the seven-day appreciation period is 5/20-5/27.

Therefore, if you want to apply for a return, please call "before 5/27 AM12:00" to inform your situation, and please provide a picture of the situation by mail, so that the customer service staff can assist you in processing the return.